Assistant Director of Neighbourhoods and Community Services

Hammersmith & Fulham is a powerhouse of innovation, progress and an absolute focus on co-production with residents. Our vision is to build a stronger, safer, and kinder borough for everyone, and our track record is one of high performance, high satisfaction and low council tax. This remarkable blend of professionalism and compassion means that we’re well-placed to support our community through past, present and future challenges.

We own and manage around 17,500 homes across the full range of types and tenures, which represents around a third of total households in the borough. Moreover, we’re busy developing 1,800 new homes, schools, community halls and play areas through schemes which are co-produced, sustainable and self-financing. Our team of over 500 dedicated housing professionals work tirelessly to deliver our vision of providing safe, decent homes within a thriving community where people want to live. We’re on a rapid improvement journey; and while there’s still much to do, this is your chance to really make your mark as we build an ambitious and resident-centred service.

This role oversees an integrated portfolio, including neighbourhoods, sheltered housing, homelessness prevention (including rough sleeping and supported housing), allocation policy and lettings, estate and leaseholder services and our refugee programme. You’ll lead these services as we undertake a major transformation and reform programme, driving positive cultural change and personally exemplifying the kind of housing management service we aspire to deliver. This will include embedding a best-in-class performance culture, rooted in a genuine commitment to lasting resident satisfaction.

Candidates will be outstanding leaders and managers, with an impressive track record of developing self-improving teams which deliver sustained high performance. You must have a detailed understanding of the whole portfolio – both as individual services, and also how they work together at a system level – plus the partnership-building and communication skills to rapidly win the confidence and engagement of colleagues, partners and elected members alike. With strong budgeting and operational skills, you’ll bring a practical, evidence-based approach to change, without ever compromising our ambitious vision for better.

To learn more about the role, please view the role profile below:

Download the Role Profile now 

Indicative Timetable:

Closing date for applications: Wednesday 28 August 2024
Preliminary Interviews (via Teams): Monday 9 or Tuesday 10 September 2024
Assessment Centre (virtual): weeks commencing 23 or 30 September 2024
Final Interviews: October 2024 - dates TBC

To apply:

To apply for this job please click on the Apply button below and fill out the requested information. When prompted, please submit your CV and a Supporting Statement (no more than four sides of A4 each).

With your CV, please also provide the names and contact details of two referees, one of whom should be your current or most recent employer. Referees will only be contacted if you reach the final stages, and we will not contact referees without your permission.

Your supporting statement should express why you are interested in this role and what experience you can bring to the organisation. The statement should tackle the specific requirements of the role; outlining examples and outcomes showing how you meet those requirements.

Contact

For a confidential discussion about the role please contact our retained consultants at Faerfield:

Dawn Faulkner
Tel: 0121 312 3755
Email: dfaulkner@faerfield.co.uk

Sean Anderson
Tel: 0121 312 3755
Email: sanderson@faerfield.co.uk