Working closer with our communities to drive accessible and responsive digital transformation
Future facing, faster, simpler, more intuitive, and accessible to all. That’s what we want our customer and digital services to achieve, for our residents and colleagues.
To succeed, your leadership will matter more than your professional background. Compassionate, inclusive, and collaborative. We’ve got a lot to do, we’ve got to accelerate our pace of change and we need you to take us forward and genuinely transform the way we operate.
Easy? No. Challenging? Yes. You? Think it over.
About the role
As Service Director of the Council and member of the Extended Leadership Team (ELT), this role takes collective and shared responsibility for the effective leadership and corporate management of the Council’s services and the delivery of improved outcomes and the achievement of value for money.
Acting as the Council’s Head of Profession on all matters within their portfolio of responsibility, the post is responsible for a range of Council services that includes, but is not limited to:
- Customer Strategy
- Customer Contact and Customer Services
- Digital Strategy
- Digital/Enterprise Architecture
- Digital Services / Operations
- Digital Business Partnering
- Cyber Security
- Data Strategy
To find out more, please view the role profile below
Contact Information:
Rob Naylor
Tel: 0121 312 3755
Email: rnaylor@faerfield.co.uk
Ben Cox
Tel: 0121 312 3755
Email: bcox@faerfield.co.uk
Indicative Timetable:
Closing date: Friday 5 July 2024
Preliminary Interviews: Monday 15 and Tuesday 16 July 2024
Final Interviews: Thursday 25 July 2024
Apply:
To apply for this job please click on the Apply button below and fill out the requested information. When prompted, please submit your CV and a Supporting Statement (no more than four sides of A4 each).
With your CV, please also provide the names and contact details of two referees, one of whom should be your current or most recent employer. Referees will only be contacted if you reach the final stages, and we will not contact referees without your permission.
Your supporting statement should express why you are interested in this role and what experience you can bring to the organisation. The statement should tackle the specific requirements of the role; outlining examples and outcomes showing how you meet those requirements.
