Strategic Director - Customer, Business & Corporate Support

About the role

We place great emphasis on values and behaviours - caring for our community, working together, and developing confident people. We are enhancing our services to become the trusted and customer driven council we aspire to be. This new opportunity will be critical to us continuing to achieve our ambitious plans.

As a member of the of the Senior Leadership Team, accountable to the Chief Executive, you will drive corporate ownership, be ambitious for the future, and shape the design and delivery of leading-edge services and strategies to ensure the council is the best it can be and provides a great place for people to live, work and visit.

As part of this broad and strategically important leadership role, you will have responsibility for key services including customer delivery; property and assets; finance; revenues and benefits; ICT; digital services; transformation; HR and OD; procurement; and legal and governance matters

You will bring strong political and financial acuity, alongside experience of working collaboratively at a corporate level and effectively with key external stakeholders and partners. You will need to be a curious, courageous, inspired and talented leader who enjoys challenge, can lead with energy, vision and people skills, and who can thrive within a complex and uncertain environment. If this sounds like you then we want to hear from you.

Key Areas of Service Delivery

• Deliver a service for all initial customer contact, transactions, case work, compliments and complaints for every Council team and service,
• Deliver all business support services, including estates, finance, ICT, HR, procurement and governance,
• Ensure Councillors are provided with the appropriate support and services to carry out their duties,
• Manage the delivery of all income and debt across the Council,
• Ensure all Council business is completed within required governance and audit requirements,
• Support all Council teams to deliver their customer interactions in the most efficient way,
• Oversee the council’s property portfolio and delivery of built environment projects,
• Lead and co-ordinate transformation of services (including different delivery models and channel shift through digital technology),
• Create and monitor Medium Term Financial Plan.

Strategic Director CBCS Job Outline

Generic Role Profile

Senior Leadership Team

Organisation Chart

Employee Benefits